1st Light Energy

1st Light Energy replaced my faulty SolarEdge inverter with a new one. The crew knew what they were doing and finished quickly. Jessica Winslow is an amazing customer service manager. She kept me informed of the next steps and debugged the inverter issues with the SolarEdge. Also replies very quickly.

If you can get past the deceiving office workers, the techs and salesmen (all have left because apparently they treat their employees like they do their clients) are spot on. Dont fall for the rebate that the sale team promise you because the office will work it out EVEN THOUGH its built into what they charge you per kilowatt. Do yourself a favor and go with a different company and read reviews!

Justin, Michael, kc and Marcus were very respectful. Did the job well. Kept the area they work clean at all times.

Worst Customer Service Ever. My experience with them was for a warranty service issue as they are a Fronius Certified Warranty Company. 1. They never answer their phone: You will listen to a voicemail recording saying to leave a message and they will return it in 24-48 hours. They never returned my calls.2. Finally connected on email and set up a service call and cleaning for June 25, 2018. After taking the time off of work, they were a no show. Finally got through to their Service Coordinator who told me they had a computer glitch. Set up another service call for July 17th. Showed up for this one, but wasn't aware they were supposed to clean my panels until I showed them the email confirming that service. To his credit they did clean the panels, and evaluated the faulty inverter. After cleaning my panels, the other inverter failed. They contacted Fronius and they told him it wasn't his fault. The service guy said he would take his inverter assessment back to the manager, and then call with an estimate for repairs, and warranty credit. It's been SIX weeks, and with multiple phone calls and emails not returned, I give up. These guys could take Customer Service classes from the local DMV office and it would be an improvement. They may be attentive to you when they are selling a new install, but spend your money on a company that will back up their products.