Tesla Energy

Customer service is so bad.I need energy tracking device and I called them and take 6 month to get it. I want to update to more panel and I email then couple of time they never reply .I have solar panels on my roof .It is working fine . But not enough for my family..

we recently bought a 5KW solar panel system + 1 power wall. Initial appointment (for measuring the roof and taking pictures) was great. I had to redo my roof. We got quotes from about 6 top rated solar installers and also other 4 or 5 from roofers. After installing the new roof and hearing from every other solar installer to not use tesla solar but only buy their cars i was very worried. Also online the majority of reviews are really bad. I contacted tesla and asked what's going on, they basically said that they will never say anything bad of other installers. I think that is a good thing to say, at the end after lots of thinking we just went with tesla mostly because nobody else has competitive batteries like the powerwall and other installers price about twice the cost of a powerwall.After signing the contract, installation was scheduled quickly, i had to push a bit to keep my EV rate instead of the standard request to switch to a TOU rate. Installation went smoothly. I noticed immediately that power sensing was off. Contacted my point of contact and she said to wait until approval from the power company. After 10 days power company approved and i finally turned on the system. The system itself worked great but i could not use the 'intelligent' modes as they rely on the power sensing to be accurate. Contacted again about that issue, they run a remote diagnostic and automatically scheduled a visit. Technicians came exactly on time, identified the issue and left in 2 hours including a trip to the warehouse to get the parts. In conclusion, everything went smooth, even fixing the initial installation problem. I really cannot believe that so many people complain and i'm actually upset with the other installers (top rated from yelp and energy sage) that all said bad things about tesla although they offered similar performing systems at almost twice the price. Tesla in the end installed a great system at a reasonable price all ingredients you need to encourage a transition to a clean energy future.

The Website:I first try to apply for a 2 system setup online. Fail 1- the website will not let me finish as the cash option is only available and will not let me process anyway. I contact support, who initially and hastily says it is my computer. I assure them it is not as I have tried it on a chromebook, a macbook, an Imac, a surface pro, 2 tablets, 2 phones and 2 PCs (I was on a mission). They immediately respond with it must be my connection then. Once again I respond with, no, I have tried it on my mobile 4g lte connection, hardlined, wifi, and at a neighbors who has a different isp, I am on google fiber and he is on xfinity. Only now does the Tesla tech look at the website and respond with I will need to try again the next day. I apply the following day with a 2 system setup. When I first get the drawings it is for a 1 system. I call in and ask and they explain that my drawings are for what I asked. I explain again I requested a 2 system setup, then they check again, verify I did, in fact request 2 systems, then call and have my system revised. PaperworkAs the paperwork was sent I read and signed all within 24 hours, and the system kept failing to mark them complete when they were and I would have to call Tesla and let them know, then I would receive phone calls, emails, and texts informing me I had not completed the paperwork and the Tesla employees would assure me I had not given it was showing on my dashboard. I would, once again have to prove to Tesla, I had done my part. PermitsAccording to the dashboard my permits had been submitted, and all I needed to do was wait and for my installation date, July 23, 2019. One week prior, I received a text confirming the installation date. On 7/22/19 I receive another text saying my installation will need to be rescheduled to 9/3/19 due to needing more action, with no further explanation. When I call to ask, the woman who responds tells me I should have known the dates were tentative and this is normal and it has been explained. I explain that it was not, and the text confirming my installation said nothing of it being tentative and a one day before text is unacceptable. She responds again saying that I knew and its my problem. I speak to multiple supervisors who offer no explanation until I get to a David who discovers generic permits were submitted and rejected. The permitting department claimed they were trying a pilot program to expedite permits. I said this was impossible as Provo city rejected the plans 2 days after receiving them and Tesla did not respond or react for almost 3 weeks. If it were a pilot program to expedite then they would not be waiting the standard amount of time and I should have been informed. I have also yet to receive copies of the forms submitted, though I have requested 3-4 times.SchedulingOn top of being delayed multiple times, I was assured by David the 3rd of Sept would be the final delay of my solar installation. I received a call today to push it back yet again to the 5th of September. OverallThey damaged my home, they have no cohesiveness as a company, it took 2 additional months for install and another 3 after install to get my home repaired. Initial install was done incorrectly as most panels had to be rewired and jobsite was left messy and rolls of tape under the panels. Staff were uninformed and talked me out of purchasing 2 powerwalls which I wanted dearly. System went down within 2 months of install due to faulty equipment. Please use someone else!

If and when the system goes down for any reason, it takes months for them to come out and do the service call. My system went down twice in 1 year and it took a very, very long time for someone to fix it. It actually took them 3 visits to complete the repair!