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41 reviews

American Array Solar

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marker Livermore, California

Reviews

41 reviews
Patti Foster

06/24/2020
Adam K was very helpful in finding out what was going on with my solar. He waited on the line without losing patience with me until I understood what he was talking about. Even called me right back when he said he would.
Brent Stuckert

06/23/2020
Our experience with American Array Solar has been fantastic. We had actually signed with a different company, but decided to go with American Array. They gave us a better product with a better warranty and at a much better price. However, what I am really impressed with is their customer service. Our original company told us we would have our system installed within six months. American Array did it in two months. We did have an issue with one of our panels. I noticed that it had stopped producing electricity. I called Adam from Solar Array, and he had a technician to our house in three days. The panel could not be repaired, and they replaced it right away. No hassle at all. I made one phone call and it was fixed. I was very impressed. I highly recommend this company.
Mui Kaewprasat

06/02/2020
Great customer service, quality work and professional treatment On time delivery and installation with no mistakes. Omar A nice guy to work with thank you
Pedram Bastan

05/13/2020
I have been a customer for about 2 years. From day one I mentioned That I wanted an extension from my panels that would keep birds out from underneath my panels. The salesman told me that I shouldn't worry because these panels are installed so low to the roof that they can't get in there. So I said okay. A year into it, I started hearing and seeing birds go in an out of my panels. I contacted Mary there about getting netting installed. She was quick to reply on the material but not on how it was installed. Also I wanted the birds removed so they are not trapped. I never heard back from anyone. Year 2 I am having the same issue. I replied back with many emails and tried to call a few times with messages about an update. I gave up and contacted about 3 outside companies to come see my problem and a solution for it. I now have almost 3 times more birds (20 or so) with nests and it's driving us nuts because they are making noises all hours of the day. Being home during this epidemic I hear them 24-7. The nests are directly over each of our bedrooms and trying to do things indoors at quite times are stressful. I need them out for many reasons. Plus this is my families investment. Recently I reached out and finally spoke to another person from American array. They are out of stock on the netting which is fine but I need to know if I had someone else do the work instead, if that would that void my warranty. We spent a lot of money on this system and doing that alone voided my roof warranty which is now covered my American array. So if I lose that I'm out of luck. This is a huge mess that needs attention. I'm being generous with my 2 star rating. Only because they were pretty on top of things during the start. After that I have not seen or heard from them. They got my money and ran. So thank you American array. I wish other customers a better experience. Just do your research and don't listen to what they promise you in the beginning.Update 4/16/2020: American Array must of read this message and emailed me about getting the okay to bring a 3rd party company to clean up the mess without voiding our warranty.
XeroQ

05/10/2020
I had a really great experience with American Array Solar. I bought solar from them a few years ago and recently they contacted me about an issue they saw on their end. Adam called me and set up an appointment for next day to check out the issue and get it resolved. Adam was very professional and I had a great experience communicating with him. Ray the technician came to my home and fixed the issue I had with my system. He was very friendly and knowledgable, I was impressed!I recommend American Array Solar for anyone who is interested in solar!