SunStor Solar

Still waiting on my generator to be installed. No calls, emails, texts returned. Oct 2020 is when the agreement was signed. Still today, I have nothing.

Fair Warning: You will REGRET your decision if you choose to contract with SunStor Solar. Read and take note of the negative reviews. We have asked for the contract to be canceled and our money refunded, but it has been over a month and still there is almost no communication and no invoice or refund has been provided. This company is unbelievably horrible. Lies, deception and failure to perform. They could only be this bad purposefully. They absolutely refuse to communicate, and when they do finally respond they lie and they mislead us. We contracted with SunStor at the end of April. It’s nearly September and all they have accomplished has been to send out a sub-contracted roofer, which they assured us numerous times they would do the roofing in house. They lied and said they used this particular roofer hundreds of times, but the roofer told us he had never worked for them. Right up to the day the roofer showed up they were telling us they would send an in-house roofer, not a sub. Shame on me for not reading the contract more closely, they take a 40% payment as a progress payment, and they take that payment when all they have done is pull the permit, which is administrative work only. They do that immediately to get your money, and then they put on the extremely high pressure to get that check, and as soon as you give them the check they no longer return phone calls or emails or text messages. All the lines go silent. Four months later there is absolutely no indication that they are going to perform the work. If you search for their name the Google reviews immediately pop up in the sidebar, showing the great average rating. They had only a handful of reviews prior to 7 months ago, with a lot of them being negative. Then suddenly 67 five-star reviews. I find it difficult to believe that customers suddenly started reviewing in droves over a 2-month period, and all those generic reviews are completely contrary to my experience. Do NOT contract with this company. They’re management and contract performance standards are the lowest of any organization I have ever worked with in my entire life.

I would give them a 0 if I could. Their customer service is horrible 16 solar panels installed in January never heard from them on when the were going to install the inverts on our other solar panels they said not until they installed our battery. They didnt even hook up the 16 panels until we called and there excuse was oh I thought it was already done.Asked about our battery again they said March then April then coved 19 hit and its like the disappeared called customer support left messages emailed they just keep sending the same random generated email. Once they have your money your no longer any value to them. I will be turning them into BBB.

Do not recommend dealing with during this coronavirus ordeal. Paid for panels and batts upfront months ago, I have solar panels sitting on the roof not generating power. If getting put off is your thing, this is the company for you.

Purchased solar from them summer 2019, install not timely and they NEVER completed the contract. Today, they still have not completed the Permission To Operate (PTO) with PGE. Josh Orozco, the owner, seems incapable of completing clerical work. On different occasions, he sent me PTO's for other customers and would send mine to other customers. He had the wrong information and would take weeks to respond to simple fixes such as changing an incorrect email address. They promised to pay my loan payments until they finished the PTO and made 2 payments. Then, they stopped responding to my phone calls and emails. It has been over six months since. Over the past few months, I had the CSLB, California AG, BBB, and a lawyer contact them to finish the job--zero replies.