Home Services at The Home Depot

I been working with this people for months trying to get a entry door so finally arrive after 5-6 months pay to install then they want to charge me 6,000. for installation after we agree to a price then they say we cannot install it you on your own basically , bad customer service as well is hard to get a hold of anybody that knows anything, i only went here thinking that is a big co. and to be sure you be more confident Bad idea, small co well do better than that ,Avoid the frustration

This warehouse is large and has plenty of building material. With that being said, customer service and installation of their products have a lot to be desired. As an example;We wanted to replace our Kitchen sink so I asked an associate if someone could assist us and sent us back to the kitchen area where we waited for assistance.After 20 minutes, I asked another associate who was walking by and he said the person didnt come in until around 10:30am. He thought it was humorous by adding that they keep banking hours and complained that they should have to come in at 6:30 just like he did. They took my name and phone number and left it on the desk, to have the representative call me back whenever they came into work, which they never bothered to do.After that I asked someone else for help and she sent me over to this person who tried to send me back to the person I just spoke to. At this point I had heard enough and didnt want to be bounced around like a ping pong ball and asked for the manager. Of course his response was that they didnt know where their manager was and didnt know if he even showed up for work this morning! Wow, really!Great products, most of the time, stupid people that dont have a clue what theyre supposed to do and their customer service stinks at the way they treat their customers. I was ready to shell out thousands of dollars to get a sink and counter installed but this trip made me sick.Several years ago we spoke with another associate who sat down with us and we picked out the color, number of cabinet, and what we wanted added. The day of the install and after we had already paid for the products, the cabinets didnt match and our cabinet selection wasnt what we ordered. To make a long story short and after complaining loudly, we received several thousand in refundsYoure probably asking, if you had that much trouble with these people, why are you dealing with them now? For one, they have an enormous selection of electric items that a smaller store wouldnt even carry and believe it or not, some of their products are good.I have also come here when it first opened and built a playhouse from all the materials I purchased from this store.

I ordered closet doors from this store and paid over $3000 and this has been the worse shopping experience of my life. It has been 5 months since I purchased the closet doors and when first installed the doors were damaged and with broken glass; after several calls from manufacturer and home depot they finally got them in but Home depot's customer service is a failure. Do not shop here if you do not want this same experience.

My shopping experience at Home Depot Tracy CA #1020Personal note to Associate Mike in lightingFew of the CFL in my house went out. I went for replacement bulbs.Mike was paged to the lighting section. Mike listened to me well and understood what I really needed. Energy efficient: Mike suggested LEDMilky white light: Mike advised how to look for it and said 5000KInstallation: Mike explained to me the way a Pro would. Wire by wire, color by color, Connector by connector, gauge by gauge, option by option. Mike even know the type of housing and fixture in my house by the year, builder and location of the my house.Knowledge: After the chat with Mike I had the confidence to do it myself. I saved a lot of money and I am proud that I did it my self.