Empire Solar Group, LLC

Real good customer service skills. It does take some time to get it going, caused some anxiety, I was able to call myself but wasn't sure what number to call I spoke with Kyal one of the assistants and he became my contact person.He was helpful, nice,and assuring. Thank's Kyal for all your help.

Awesome company! My company is partnered with them and I have nothing but good things to say.

Empire Solar installed panels on our house in October 2019. Working with Empire Solar and Sun Nerds was one of the worst experiences with a company we have ever had. Our solar plans were drawn up by their engineer which included panels on our detached garage. The engineers and representatives that worked on our plans from both Empire Solar and Sun Nerds did not take the time to actually make sure we had the necessary electrical lines connected to our garage. After panels were already installed and ready to hook up, they realized they didn't have electricity. This meant they had to trench the lines and tear up our nicely landscaped backyard. I would never have permitted this in the initial planning and decision making process. After they tore up our yard (even removing bushes without consent) to trench the lines, they left it a mess for months. Only after repeatedly calling and emailing with both Sun Nerds and Empire Solar for 3 months, did they come out and replace the dirt in the trench lines. They still left piles of mud and dirt in our alley grass and bushes for us clean up. After chasing them around for months we gave up on them and decided it would take less time to fix the mess they created on our own. I would never choose to work with either Empire Solar or Sun Nerds again. This is a competitive market with many options. I would recommend a different company.

Terrible communication. 6 months ago we started the process of getting Solar through this company. As of today we still do not have solar but we are now paying for it. They told me at one point they were waiting on the city to approve. When I contacted the city I was informed Empire had failed the first inspection and had not scheduled a second.Update: the absolute worst customer service from any company.