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10 reviews

Solar Panel Store

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marker New Castle, Colorado

Reviews

10 reviews
Wayne Blotske

12/21/2019
In 2016 I purchased a small off grid setup for a radio relay tower, I'm an IT guy, not electrician, they helped verify my calculations were correct, we ordered the equipment, I installed it, and 3 years later, it has ran flawlessly, not a single outage, I literally have not been within 100' of the install since the day I put it in.Fast forward to 2019 I stop in again to have them help out with sizing up a much bigger (14kw) system for my house, I was absolutely stunned that they remembered my name from 3 years ago, that alone was enough for me to want me to cut them another check, not to mention their price was 1/4 the quoted price of another quote i had received (granted the higher quote included an labor). Looking forward to working with them on this project and any future solar needs I may have.
Mike 623

11/22/2019
Do not waste your time on this company. I ordered batteries from them on 10/16/19 and on 11/07 they still did not arrive and no updates. I called several times because they do not answer their phone. When I finally got through to Dan he told me my order had never been placed. They never contacted me and told me this. the last email I received from them was saying my order has been placed and I would hear from them when the item shipped. Nothing but crickets. Almost a month wasted. I will go to a company that treats her customers right. I can't wait to hear their response trying to make things right. Don't you believe it.
Thomas Hrvatin

07/21/2019
Ordered August 29th, then I have to reach out today (9/4/18) to see when my order will be shipped. I do the customer service chat and dance around then I called. Peter tells me there's a 5% restocking fee!!! How's that? It's on backorder and has been shipped yet. I'll do a bad review for that and you guys can keep the $.90. Kinda had the same experience when ordering my solar system. Had to call and find out the same run around when spending over $3,600. Nobody called. I can post my voicemail and call list on here also. Just like when I ordered my Extreme Solar System I had to go fetch my shipping details 3 days later. There's no voicemail, no email and nothing in my spam folder saying anything about the delay. Amazon has now been my resort to purchase from. I could rant on and also post the emails and questions about batteries that we're never responded to.
Tom Day

07/19/2019
Hi, I am Tom DelGiorno (Tom Day) Just got my 3.8KW system approved and commissioned this week. Purchased almost everything from the Solar Panel Store. They spent a lot of time making sure my system was sized correctly, and worked me through a couple problems very nicely. They get my recommendation and 5 stars. I am now 50% solar, my goal 100%, and it's good to know I can count on these guys. It has been 3 years later and now and I am 100% solar and that's with electric hot water and heat pump. I have bought 3 more Sunny Boys from here each 5.0s so that's 18.8KW. The prices are great and things work out in the end. One problem to be aware of is they drop ship a lot of things like Snap N Rack rails which I highly recommend, but along the way sometimes it takes longer than expected to get things like maybe up to 3 days to get tracking. And they may not make that clear. So they need to work on customer expectations. And they are not perfect, and made a mistake on one order. However they worked with me and adjusted shipping to alleviate the mistake. So all and all, I would buy again from them and I still give them 5 stars.
mnmbeck

07/25/2018
We are 'newbies' to the solar world. Everyone at The Solar Panel Store was so helpful and willing to go above and beyond to make sure we got exactly what we needed. I will definitely recommend you to anyone who asks!