Intermountain Rural Electric Association

I talked to Pheta on the phone setting up our account and she was one of the nicest customer service reps I have ever had the pleasure of speaking with. Extremely thoughtful and very knowledgable. She set the bar very high for the service I will expect from IREA!

Huge thank you to the crew that was out in Sherwood forest today!!!!!

VERY RUDE! Had a question about my bill and her tone was very annoyed, she was very rude. Not happy with this company at all. So sad

At this time I wouldn't even give this company a 1 star. I called to find out what I could do to get the power turned on at my new location. Kim was very nice but told me I had to pay my entire bill of $282 which was the incorrect amount. Upon looking at my account she offered several times for me to speak to a supervisor, I never once asked. When the manager Sue came on the line I explained some of my situation but I was only trying to explore my options. Very quickly I learned Sue should NOT be a manager at all. She didn't thank me for taking my time to call in, she didn't recognize my year of service with a monopoly company, she didnt recognize my payment history of nearly $2000 of my hard earned money dumped into this company and that I have not once asked for even a penny of a credit & I still wasn't asking for a credit. However, what manager Sue did do is talk to me in a belittling voice as though I interrupted her day & had no value to her at all. Human compassion & kindness go far with me (Everyone is battling something that you know nothing about & as I previously stated she knew very little of mine & didnt want to be bothered to learn what had happened) She couldn't comprehend why I went from 0 to 100 angry on her in the matter of a minute. She spoke to me as though I should have just known that the $2.50 western union fee just to pay your bill had been eliminated from the company. As I explained that I like 7 out of 10 Americans live paycheck to paycheck & yes I may be late on my bill but had never had a disconnect ever & how it's not right this company charges just so you can pay your bill (maybe some of the reasons as to why I've been late on paying my bill), the feds for being late on your bill, and even for a disconnect notice fee she just kept saying 'sorry, it's the company policy & procedures'. When I asked for her manager of course she told me it would be a week before they would call me back. Yet again feeling no value as a customer at all. Every company has policys and procedures and it's the job of the manager to know those well, however, it's the human aspect to relate those in a kind & professional manner to another human who is going through daily challenges as we all do. In the few minutes of speaking to Robert he should be the one to be given Sue's manager title. He knew he couldn't help me but I could hear it in his voice that he wanted to help & could tell something was wrong. He listened, was kind, even joked a little & reassured me help would be available 4 days sooner than what Sue promised me. I have little hope at this point that anything will come of this & they will just continue to take my money knowing I have no other choice but to do as they say but I guess we will find out next week.