Urban Solar Group

--Updated Review 2022-- My initial review was obviously based on that time frame. We purchased Sept 2020 panels and 3 tesla powerwalls. Dec 2020 was the install of panels only and we were very pleased to have had it done so quickly before the year was over. No powerwalls yet. The initial project manager was amazing and communicated with me every step of the way. I was told in Jan 2021 that my 3 powerwalls were coming and I was scheduled for 5/14/2021 install. Paperwork was sign in April for our powerwall location. March we had a new project manager because our first one got promoted. Never not once was emailed by her. Then 4/26/21 we got the 3rd one. She did reach out and on my actual install date 5/14 said that they had no clue as to when the batteries were being shipped. We tried to see if we could switch to the enphase batteries being that they were on hand and hoping they would honor our deal. They said no because since tesla raised their prices they had raised their price on the enphase batteries. We were trying to get them prior to hurricane season. Once again they were just sitting in the warehouse. I would get weekly updates from the current project manager. Same thing -no clue when we will receive them. Then it switched from weekly to monthly and now the last email she sent me was in March 2022 same message. I emailed her 5/9/22 to find out what was going on with the batteries. As I am writing this updated review (5/15/2022) I haven't received not one email or phone call from her. So are we pissed- highly! The lack of transparency has definitely been slacking. We are 2 veterans who work serving our vets. We are actually the same branch as Harold who we having been trying to see since 2021 if we could have the enphase and because of the price increase he refuses to do it. We continue to refer coworkers and friends but at this point I will stop; because if a company is treating us like this and only sees us as $$$ and not people then I don't want anyone to go thru the same. We love our sales guy Andy but he can't do anything, his job is done. The owner and management are the ones who should be ashamed to have customers waiting since Sept 2020 for a product, knowing that they can remedy it. Will they lose a couple of dollars, yes; but will they gain very loyal fans who can continue to bring them business- Absolutely! We are just sick of it!! We can only adapt and overcome so much. People reading this think twice. --Initial Review 2020-- Working with Andy and Urban Solar has been amazing thus far. Andy is very knowledgeable and you can tell he knows his stuff. We aren’t new to solar but Andy is amazing. They let you know what is going on and communicate every step as well as having an app that also lets you know what’s going on. To think that I had called Andy to cancel our appt because my husband didn’t want to do it. Andy convinced me and sparked some curiosity in me; and here we are getting solar. Call and setup an appointment even if you’re curious, you won’t regret it. Tell them I sent you, Juanita and Joe!

Look no further! If you are considering solar panels for your home or business, we already did the research for you! After deciding to install solar panels on my 1950s Florida bungalow, my son and I spent MONTHS researching the local solar panel companies and narrowed the list down to the top five. Then we had intensive meetings with all five of the solar companies, some virtual and some in person. After more due diligence (even searching court records and the Better Business Bureau) we finally decided to go with Urban Solar. Not only did they offer the best financing terms and interest rate, but we were most impressed with Andy Hopta (561-723-9717) who was our initial point of contact. Andy was impressively thorough and honest and designed the perfect configuration for my home. He is also just an all-around great guy and such a pleasure to deal with. Andy oversaw our entire installation from start to finish and was always available to answer the numerous questions we had. The entire staff of Urban Solar was remarkable – from the installers who worked diligently to get the job done swiftly and efficiently to the Vice President of Operation Rhiannon Eslahi who personally guided us from start to finish and even gave us her cell phone number! As we all know, customer service at this level is extremely rare these days. We could not be happier with our solar system, and it truly is one of the best decisions I have ever made. The panels have only been up for two months are we are already seeing significant savings (my FPL bill this month is $10). We are also exporting tons of energy to the grid and doing our part to combat climate change. Another major benefit is the HUGE tax credit – and if you are going to get panels installed, do it soon before they get rid of “net metering!” Tell Andy you saw this review and he’ll give me a cookie!

I was approached by three different companies. One was great and another in Tampa told us that no financing company could get us approved. Drew from urban solar explained things to both me and my husband and took the time to make sure I understood everything. He helped us feel comfortable and also did this with my parents who needed a Spanish speaker. We also had Monica (our project manager) and rhiannon help us as well and assisted with any potential hiccups. Harold the director was also very courteous and helped us and followed up to make sure we were OK. This is not just a business to them.. They make sure they make lives better with their work. I recommend getting a good sales person that will explain things and you should have a great experience.

My recent experience with Urban Solar was excellent in every respect. I live in Delray Beach, FL and they are a local company. My system, which includes 36 Solar Panels and 2 Tesla Powerwalls (which are huge batteries), was installed in early May 2020 and is working perfectly. My home is now 75% to 80% self sufficient on an average daily basis and that doesnt even account for the extra power I am sending to Florida Power & Light each day, for which they must give me credit on my bill. FP & L has installed a new meter that registers the power my home uses from the grid and the power my system sends to the grid, and I have not yet received a bill reflecting a full months usage, including how much power they have received from me. I expect my new monthly bills to range between $0 and maybe $50, depending on the season and the weather. My last bill, reflecting only a partial month of sending power to the grid, was $45.00, a huge reduction. Florida has a Net Metering law which requires the power company to give you credit for the power you send them. My average monthly bill last year was about $280, so I'm pretty happy. I did significant research last year before signing a contract with Urban Solar and learned that it is essential to use a local company that has its own installation crews and electricians. I received great recommendations about Urban Solar from a number of neighbors and learned that to use a company that is not local and uses 3rd party installers and electricians is a recipe for disaster.. Whenever I had questions Urban Solar and its staff were always available to provide answers. I was focused on having a system that could take the place of having a whole house generator in the event of a power outage. I do not have natural gas at my home and so to install a whole house generator is very costly ($18,000 - $20,000 +) because in my community you must use propane and purchase and bury a 500 gallon propane tank, which to me is unacceptable. The Tesla Powerwalls solve this problem because they take over running the house in the event of a lengthy power outage, and assuming that the storm that caused the outage is gone the next day and the sun is shining, the solar panels are running the house and charging the Tesla Powerwalls at the same time. You get all this plus the government continues to give you a 26% Federal Tax Credit based on the full cost of the entire system, including the Tesla Powerwalls. There is obviously no Tax Credit when you pay to install a whole house generator system, which I believe is a complete waste of money given the latest Solar Panel technology coupled with the excellent Tesla Powerwalls.. As I write this review my system is generating 10.4 KWh and the Powerwalls are charged to 75% of capacity. Once they reach 100% all my excess power beyond that needed to run my house will automatically go back to the electric grid. I believe this to be a great investment, both financially and environmentally, and Urban Solar is always there if I need them.

I ended up selecting Urban Solar in 2018 after a detailed evaluation of four potential companies. Besides submitting a very competitive offer, they gave me all technical information and recommendations on a very professional manner. They also coordinated with the municipality and Community Association Board very efficiently to get the permit/installation done. I keep referring Urban Solar to all my friends. Definitely, saving your pocket and the nature is the way to go (Hugo).