Alternate Energy Inc.

We installed a solar water heater (replacement of inoperable one and relocated from inside closet to outside storage), 18 PV panels and a Tesla battery. I had already signed contracts and started the process with Haleakala but I paid $1500 to cancel everything with Haleakala and switched to AE when Haleakala could not tell me what kind of PV panels were being installed. Alternate Energy installed Panasonic PV panels whereas Haleakala finally disclosed a China brand. Made the switch and with only 2-3 months left in 2019 they were able to expedite everything to ensure 2019 installation so I could capitalize on the last year of the 30% tax credits. I really appreciate the quick install as I was able to get back around $23k on my taxes. I waited to post my first review until I received my first electric bill, which I just got, $26.25! I'm only paying the admin fee and green energy fee. I sold my dishwasher since I don't use one, but I'm happy that I can wash all my dishes with hot water throughout the day. I didn't have any hiccups or issues with any process of my installation. From beginning to end everything went fluidly.

Very pleased with the PV system. They were not the cheapest of several quotes but their referral rebate made them competitive. Jeff Lum was able to assist me in deciphering and navigating PUC and HECO programs to select the right system for me with the proper number of panel sizing. Very pleased with their quality of work and follow-up of Jeff to insure that I got what was promised.

We had Alternate Energy put in our PV unit and AC for my home office last year. We were very impressed with their commitment to service and professionalism. They provided us with excellent advice regarding how big a system we needed and how to prepare our garage roof for the panels. This year we had to move our cable to reroof our home. We had gotten agreement from AE to move our cable before installing the new roof. We forgot to schedule their work, but when we called, they were at our house w/in 2 days to do the job. This was a great example of their commitment to service.D.R. Ching

Alternate Energy Inc. was contracted for a solar related installation at our neighbors property back in January 2017, almost two years ago!They asked to dig a 6inch trench through our front yard and agreed to repair it. We had just grated the yard, landscaped and planted new grass. Today, we still have a 2foot by 30foot trench line with no grass growing, a yard full of small rocks, a huge pile of dirt next to a plywood covered hole.We have made requests that you fix it, we were fed lies about who is responsible and the project status.The bottom line is that you have shown your business ethics to be minimal if existent.