South Beloit, Illinois
Reviews
10 reviews
Jessica Hendricks
Super high deposits, $3.95 convenience fee to pay your bill unless you go to your own bank and set up direct debit. You can do direct debit from the app but still get charged the $3.95 convenience fee. Prices have been fair so far, at least.
Glen Bell
Just informed me that i haven't been changed for gad in 4 years which is bs. Just hit me with a 1044.00 gas bill. Waiting for a manager to tell me why it took 4 years for rock energy to realize they weren't charging me. Customer service said my meter has been broke for 4 years. I live in a subdivision with hundreds of houses in a 5 mile radius. Its not like i live in the middle of nowhere. Literally unbelievable the ineptitude displayed by rock energy coop. My bill is always prepaid so i keep a credit balance. I'm literally baffled by the unprofessioalism displayed by such a large corporation. They have a monopoly in my area and can't use another gas supplier.
666themadrussian
Very helpfull, deanna was kind and corrected a mistake about apartment number mixup so i could activate electric service before the weekend!
Abby Ross
Worst customer service I have ever had to deal with. Called to report an outage, the only one in the area has been over 2.5 hours and have yet to hear anything. Called after an hour as they told me technicians had been dispatched when I called to report it initially. Woman I spoke told me well of course its going to take longer than an hour they are coming from home with a nasty tone. So I asked when something would be done and was told whenever they get there. If I could give 0 stars I would.
Melissa Gamer
As a new business customer you need to beware of a $1,200 security deposit you won't see back until after 2 years and that's only if you aren't a day late... To top it off, my equipment isn't even in yet and I haven't run any water, gas or elecricity and my bill was $126 when the place is vacant. Just another example of getting ripped off because they know you need it.
