Home Services at The Home Depot

Good place to shop at

I ordered $553.40 worth of smart blinds from the website.... thats $553.40 for 3 blinds.... bundles.... 3 separate blinds, and 3 motorized attachments to control via an app on your phone. I went to the customer service desk to retrieve my order and was provided with three boxes. Upon return to my home I found that the three boxes only contained the blinds, and no motorized attachments. These motorized attachments cost $89.99 apiece. After speaking with the customer service representative on the phone, I was told I could return to the store and these attachments would be waiting for me. I make a second trip across town to get the remaining portion of my order and now they are demanding I pay for the attachments a second time. After 47 minutes of dealing with a half dozen incompetent employees 38 minutes of which was after they closed, they... with attitude and disgust, allowed me to have my already purchased items. I would highly recommend shopping absolutely anywhere else for your home improvement needs... or if Home Depot is your only option... just go without because the staff isnt going to help you. I only wish there was less than one star to rate this facility. Edit: I feel my review was a bit harsh, and Id like to correct some of that. The Waukegan Home Depot has hands down the very best hot dog stand in the city of Waukegan!! The HotDog stand employees are always friendly, and knowledgeable about their products... quick with a smile, and very prompt service! Also, the location is fantastic!!! Its right inside the doors!! And if you play your cards right, you can be in & out in five minutes or less without having to encounter an orange apron of attitude and ineptitude. Kudos to you hotdog guy/girl!! Your service is amazing.... products are delicious.... and based on my experience with the orange apron staff.... you hotdog vendors are by far the best and most knowledgeable staff in the building!!! Your hotdogs and friendly demeanor are clearly whats keeping this location open, because it surely isnt the customer service representatives or the management!!! Keep up the good work!! An entire staff of lazy and subpar employees is depending on you to keep the lights on!

Overall home depot is an okay store although im disappointed in their advertising actions.Tik toks are being made, that support and promote the company and they use that as an excuse to fire employees. it's free advertisement. I could see if the posts were negative or derogatory but they only have good intent. disappointed in the HR decisions

I'll say sometimes they got good deals, but always the place to start your home projects...

I approached an employee near the faucet aisle about an valve/faucet handle, I was question multiple times and then told I need to know what I'm doing.