Home Services at The Home Depot

Poor customer service

Excellent

Ordered shed through Sheds USA and order was processed by Homedepot. After waiting on 3 separate occasions for install contactors i gave up and cancelled my order. Getting a refund was difficult as the store said it was a 'special order'. I eventually got my refund but it serves as a good reminder for me never to buy any services from them again

Poor customer service and waste of my time.I was approached by a store employee about a promotion that the store was running for a free consultation for kitchen cabinet refacing. I said I was interested and signed up for the promotion. After providing all of my contact information, the representative called a number to set up the appointment. She handed the phone to me and I had to provide all of the same information again. This happened a third time when I verified my appointment a day later. It seemed a bit excessive.The frustrating part was that I informed the initial representative that my cabinets are currently particle board. She said that they'd be replaced with full wood doors. After I reserved a weekend day for the consultation and called to confirm my appointment, the lady on the phone told me that they couldn't do my kitchen because they were particle board. No other options were given and she seemed even disgruntled that she had to speak to another person over the phone.Will not be returning to Home Depot.