Gaithersburg, Maryland
Reviews
3 reviews
brandon storm
Arthur Gowran
I contacted Home Depot to have a water heater, furnace, air handler and AC and heating pump installed. Home Depot recommended Accel Heating and Cooling to do the job and maintained that their subcontractors are licensed professionals with great customer service. My experience with Accel was a disaster. Accel personnel were unresponsive to multiple phone and email messages. I complained to the owner of Accel about the lack of responsiveness to my calls and email. The owner of the firm said he would be responsive, but he was not. After the contract was signed, it took more than three months for the installation. Home Depot billed me upon signing the contract even though the installation had not taken place. I would never hire Accel, and I would never go to Home Depot for an installer. If you hire either firm, be prepared to have a horrible experience.
Debasis Goswami
The worst Home Depot location. Ordered entry door & storm door. Still waiting after 2 months and dozens of visits. Online questions get closed without response and the desk at the millwork is either empty or busy. The designer mistook the hinge location and I was told that it was my fault since I signed the agreement. In fact they require you to sign dozens of places for such orders. Finally, they ordered the fix on their dime but still waiting. Hope it gets installed some day.
