Xcel Energy

I am not at all impressed with this company. Last year, My husband called to cancel their services due to moving out, moved into the new apartment and changed the mailing address. They sent a maintenance man to come check out the place and the pipes on 2 different occasion, which on both occasions told them we were discontinuing our service. The man told us there was a leak and he couldnt turn it back on and we said that was ok bc we werent needing the services anymore since we were moving in a few days. Without our knowledge, this company kept billing us and even though they kept getting the mail back. Our bill kept getting higher and higher. We didnt get our bill for a whole seven months and it is nearly $400!! Not only are they charging us but they also sent us to collections! We call them and try to get it resolved and what do they do? They tell us they have NO record of us calling, BUT WE DID! We ask if they can talk to the maintenance man we talked to saying we wanted it shut off as our witness and they said no. after arguing with them for quite some time saying that we always payed our bills so when the bills keep getting sent back shouldnt that be a red flag? They were not helpful at ALL and the gentleman I spoke to was rude and even RAISED HIS VOICE AT ME and was not understanding AT ALL! We did pay but we will NEVER be using this company again. They are crooks and are not trust worthy AT ALL! Very unsatisfied customer.