Maple Grove, Minnesota
Reviews
50 reviews
John Quast
I have had 2 issues with this location and have decided to no longer patronize it. The first time I was there to do an Amazon return. Amazon advertises 'free drop off, they will package and ship' at all UPS stores. This location said that wasn't the case and offered to sell me an envelope for $4. The second time I had forgotten to print my UPS shipping label. I asked if I could email them the label to print it out (they have the store email address helpfully displayed for this purpose) - they said it was a $3 charge to print the label! I understand a small convenience fee but $3 seems unreasonable.
Jeff Meek
My 20 year old son went to pick up a package my wife ordered. He had my wifes name, the tracking number, the same last name and same address on his drivers license. Wouldnt give him the package. My wife is out of town due to an emergency.
Charlotte Salazar
Had to print 100 copies of a Funeral Program, not having a super great day and not familiar with how this could be done quickly, I felt uneasy. I met an Angel who took his time to walk me through all my options and ensured that my expectations were exceeded. Even when the printer jammed, they didnt send me away in frustration - they came up with a solution. I was in and out in less than 20 minutes. Very polite, attentive and knew his equipment. Will come here next time Im feeling overwhelmed. I hope I get him again. Thank you UPS for being a stable moment during this uncertain time.
Trish Manning
I had an urgent need for a notary public to come to my location, and I called the UPS Store. The owner, Tim, came to meet me within 20 minutes -- and he charged me the same amount as what I would have paid in the store. He was amazing -- he didn't even hesitate. And the fact that he didn't even charge me a premium? Wow. He treated a very sensitive situation with tremendous compassion, warmth, and professionalism. I've done business at this store before, and Tim and his employees have always been wonderful -- interpersonally AND business-wise.
Gina Lepore
I called to find out why only one of my boxes was delivered and the other was not...... according to the delivery website/page my package is in maoke grove.... when I tried to confirm The UPS customer service member hung up on me..... I'm very irritated. I had 2 boxes that should have been delivered and only one was left...? they were the same freaking item.
