SunPower by Today's Energy Store

Great job by all and great team Bill Marc and Justin thank you so very much good to see people matter still you don't see that eney more good business and integrity thank you so much for a great job and carrying business

Overall, Im pleased with the results of my installation. There were some hiccups, but they were rectified for the most part. Unfortunately 1/3 of my panels stopped producing power in June, and it took a month to get them back online. I received no alerts or notifications regarding the fault with my system.Sunpower has told me there is no guarantee of production, despite Marc specifically telling me there was. When the original salesperson came to my home to discuss their product, I was told they were the Mercedes Benz, of solar companies, and they would be right with me every step of the way.Unfortunately Sunpower has not quite lived up to this description, though that is not the fault of Todays Energy Store. I have been informed that its my responsibility to monitor my system for a fault, and I will not be compensated for this month of down time. Of course, Sunpower and their installers can see all of my micro-inverters in their portal when they bring up my system. However, for some unknown reason Sunpower has decided this information should not be shared with system owners.I am forced to rely on an alert system within the monitoring portal. If there is a fault I should get an alert, however no such alert was raised. I have 22 panels. 7 were down, so the obvious drop in production caused me to investigate. But what if I lose a single inverter? How will I know? Production varies by day, so it wont be obvious, I cant rely on Sunpower to alert me to the problem, and they dont allow me to see my micro-inverters in the portal despite having the ability to do so.I was also informed that sharing information regarding the function of my inverters is at the discretion of my installer. I can call them and ask, but they dont have to tell me.Im not feeling very Mercedes Benz about Sunpower right now, other than the price premium we pay for their product over their competitors.Maybe Marc will have more success rectifying my issue than I have had myself. At that time I will revise my rating. For now, Im just disappointed.

On Friday I noticed my panels were not producing as much energy as the month before on my Sunpower app. Before I even had a chance to call them, they contacted me Monday morning because they noticed it too. Austin their technician came out the same day and repaired the problem which turned out to be only some loose wires. No charge! Great customer service.

Marc, Bill and all of the folks at Today's Energy Store are true professionals. Very satisfied with the quick response to phone calls, quality products and value in price. Would highly recommend!

Mark is honest and very knowledgeable. No gimmicks just quality and uses only the best equipment. Anyone wanting solar should talk to this company.