Sunrun

just went on the website to get some information... and it did not help at all... so disappointing.

Worst company ever. Going back and forth with them for months regarding fixing the roof that has been damaged since installing their solar panels. We have such a hard time getting in contact with someone at this company just for the basic repairs. Please, if you can, stay away!

THINK TWICE BEFORE CHOSING THE COMPANY! Have had a horrible experience! System was installed at the end of the summer 2017. I have received a voicemail stating the company is at fault for my system not working for 5 months. Trying to get someone on the phone who knows what there doing it like winning the lottery. The sales man, Mattew has not helped much. Finally got ahold of a manger, Jacqueline who seemed concerned the one time we spoke on phone. I first contacted her in February 2018, we are now in May and she has returned one email after I provided her with the voicemail I received. For 5 months I have paid a full con ed bill and had to pay for a service from sunrun that was not provided. Do your self a favor and PLEASE THINK TWICE BEFORE CHOSING THIS COMPANY !!!!!!!June 7th I Spoke with a Customer Care Specialist and;The final result is, one manager stated they did not turn my system on for the first 5/6 months, and someone else said that it was not connected properly. I paid monthly for a system that was never activated due to poor installation. All of the guarantees were of a 95% production. The issue of never receiving kilowatts from our solar panel was due to human error on Sunruns end and didn't receive any production. After comparing my utility bills to the year prior, it was relatively the same in cost and kilowatt usage.To my understanding, Sunrun DOES NOT TAKE RESPONSIBILITY FOR THEIR ERRORS!! I only asked for reimbursement of the balance paid for while the system wasn't working, and was told that 'it's not going to happen'. Furthermore, that there was no manager I can speak to on this matter; the escalation ends here! I have been going back and forth with the sales person, sales manager, and every one else at their 800 number since November of 2017, we are now in June 2018. THINK TWICE BEFORE PICKING YOUR SOLAR COMPANY AND TAKE INTO ACCOUNT ALL THE REVIEWS! Good luck!

My experience with the whole crew was incredible but Larado, I hope I have his name correct, in particular, was outstanding. He went out of his way to make everything right. If everyone was like him, we'd all be in excellent shape. Give that man a raise! Seriously! Thank you, so very much.