Harvest Power LLC | Solar Panel Installation

What started as a great experience with Harvest devolved into broken promises and poor customer service. I had a system installed in late 2019. I told the salesman, John, I needed enough panels to not only cover my current electric needs but also enough to cover adding an air conditioner to my daughter's room down the road. I was told before installation that my roof needed to be replaced. John said a few boards of roof decking likely also would need to be replaced. On the day of installation, I get a knock on my door and walk out to find my roof completely torn off, decking and all. I was told I needed all new decking and it would add thousands to the cost of the project. I was annoyed that the possibility of full decking replacement was never mentioned during the negotiation process, but Harvest did knock down the cost per panel of plywood so I was OK with it in the end. The much bigger issue is I was told my system would produce more than enough to cover all my current and future electric needs. I specifically stated that I wanted $13 PSEG bills ever month to guarantee the best price for my home when we sell it in a few years. I was told this wouldn't be a problem. The system would produce much more than needed. Fast forward two and half years later. We haven't installed an air conditioner yet in my daughter's room and my system isn't even producing enough to support my current electric needs (which by the way haven't changed because of the pandemic. I've worked from home for the last 13 years.) A year ago Harvest told me that if my system still wasn't producing enough by 2022, they would add new panels to the system. Of course, I'm thinking they would cover the cost of that since I never would have purchased a system that didn't wipe out my PSEG bills besides $13-14 unavoidable monthly bills to remain connected to the PSEG system. When I reached back out to Harvest this January to inform them that my system continued to underproduce, I assumed they would do their best to remedy the situation. Instead all I've heard are various excuses as to why my panels aren't producing enough. Find a company that will stand behind their work and make things right if promises are broken. Harvest is not one of them.

Coworker of mine received a call from harvest as a follow up. Coworker indicated he was no longer interested in solar and the rep he spoke to was extremely abrupt. He told him 'yeah do whatever you want' and hung up. It wasn't my experience but I have to pass that on. As someone who's currently in the market I know I won't be using harvest. Harvest, teach your reps some manners.

I just received a call from this company and when I told them that I was no longer interested, the male was rude and abruptly hung up the phone.

Harvest installed my new roof which came out pretty nice as well as my solar panels. Throughout the process, Harvest kept me well informed of next steps, paperwork and timeline. John was very responsive. I would recommend this company.

it was fast and easy and they were true professional and didnt try to sell me more than i needed