Home Services at The Home Depot

You guys lost my business. Had a gentlemen come out on Saturday to measure the house for new flooring. He created a wonderful 2D layout of the house that he was supposed to email me so I could use it to get an estimate on different flooring types. Never receive the email of the floor plan. Called the store twice this morning trying to get a copy of the measurements. Spent 45 minutes on hold two different times getting bounced from department to department, only to end up in the same voicemail box twice. There is nothing worse than having to deal with a retail store on the phone, and this was just another shining example. Taking my 4000 sq. ft. of business elsewhere.

The project order was placed on March 16/2013. Cupboards arrived end of April and then the nightmare began. Housecrafters was the subcontractors for the kitchen and USIG was the subcontractors for the flooring. All of the subcontracting was by Home Depot. The initial ripout and disposal of the kitchen was completed in two days without any issues. Then floor had a solid subfloor. The flooring was one SQ foot tile.What happened is on the day the flooring guys were supposed to show up they came in looked at the floor and took off. As I was not home and a friend let them in I could not talk to them. My friend did give my number and tell them to call me. All they said was there was a issue and took off. It took two weeks of contstantly calling HD simply to find out what this ' issue ' was. No one called me back with this simple info. At this point I got a subfloor contractor to evaluate my subfloor though I had no idea what the 'issue ' was with it. He evaluated and said there was absolutely nothing wrong with it. Two days later a USIG manager and HD regional manager show up and they come up with a price change of $ 2000 for 160 SQ FT. That is on top of the $ 2200 I had already paid. Granted two people from HD had come and inspected the whole kitchen on two differant times prior to the conract been given to HD. Obviously the floor was there when they came. After a back and forth I had to insist on a refund for the flooring and got a another vendor to put in the floor. They had no issues and placed the floor in 72 hrs. Granted by now the delay was going into 4 wks since ripout of kitchen. After five weeks housecrafters sent person to place cabinets. At this point it was discovered a wrong cabinet was ordered. Order was placed for new cabinet. Granite was then placed and one week later house crafters sent their person back to complete. It was then discovered that the order for the cabinet had actually not gone through. The worker came in for four hours and did some minor adjustment. I had to plead with him to place a water line to the refigerator which then he did. I asked him to place hardware on cabinets. He said it was frinday and his frame of mind was not there to place hardware as his train of thought was disrupted by the missing cabinet and the granite issue. He stated that the granite was too tight on stove and could not move it. So one week later granite people arrived and pulled the stove out without any issue and to make housecrafter happy they trimmed the granite. Then finally after about another 3 wks the cabinet showed up. Finally housecrafters sent there man to complete the work. He did this over two days. The work is subpar at best. While this whole project was going on New appliances were delivered from lowes. the stove has been repeatedly damaged beyond use. For this entire episode I was contstanly on the phone. I was insulted by the office worker at Housecrafters, repeatedly. My calls to HD were never returned. They acted like they were doing me a favor. Five months after the project was given to HD I have a subpar kitchen, destroyed stove ( no replacement in sight and unusable ) and project that would need a proffesional to come in and fix up. I do not step foot in HD after this. In my opinion keep whatever kitchen one has is better than doing bussiness with HD or housecrafters or USIG.

Terrible experience with this home depot's flooring department. We ordered carpet for our entire house on June16, 2013, cost like $5,333 dollars (1,300 sqft). Two weeks later when the contract installers came to install, I find out that the carpet was defective, There wasn't enough glue on the backing (so it comes off quite easily) and worst of all one side of the grey carpet was white and other half was grey. I refused to install them after all that we paid. We called to complain and to find out what happen. The installation supervisor was only able to get us $200 credit on the order after taking half of a day off work from work to move all of our stuff. We reluctantly agreed to re order the same carpet, they said it would be in 7 days from when we re ordered (we paid for the 7 day shoot out). Called a week and a half later they said it was in production and had to be inspected twice since the first order was defective and won't be ready until August 12 or so. We cancelled our order and went some where else. Good luck if you use them.