Central Washington Asphalt, Inc.

My fiance had called and spoke to Judy (I believe was her name). We are doing our own home project for a concrete slab and needed 1 yard of gravel. We called for a price and Judy immediately sounded annoyed when we couldn't answer what we were hauling it away with. We are in the begining stages of our project and were just inquiring prices. She repeated the same question a few times while he struggled to reply senceing her annoyance until she explained that they sell it by the ton. He tried asking another question but decided to end the conversation as he felt belittled. Unfortunate to have a bad experience through a simple phone conversation. We will pay the extra dollar and go to Beaver Bark where the sales associate offered different delivery options without us even asking.

I wanted to share my first experience with A & B Asphalt as I really appreciated the customer service I received. Last week I ordered 10 yards of gravel delivered to my residence. The intended purpose of the gravel was to install gravel paths in the garden and also to use the remainder of the gravel to spread in our parking area. When the load was delivered and dumped, it was not what I had expected. I had ordered a 5/8 minus black basalt gravel, exactly what I had gotten a pick-up truck load of a couple weeks ago. When it was delivered, the gravel hsd excessive amounts of soil mixed in, not just the sandy fines I was expecting. Immediately I was disappointed and concerned as to how this could be 'fixes.' I first took photos of the gravel and then called A & B asking to speak with a manager. I spoke with Darren who I was able to send photos to via e-mail. Darren seemed to 'know' that the gravel delivered was not the correct material and he indicated it would be resolved. I was unsure how something of this nature could be fixed, so I waited to hear back from them to find out their solution.Within a couple of hours, they did indeed call back and let me know a backhoe and dump truck were on the way out to pick-up the original 10 yards and that the correct material would then be delivered. I was impressed! By the time I got home at 2:30pm that afternoon, the second load of gravel was just arriving and I was able to chat with the driver after he had dumped his load. Never did A & B suggest or even hint that I was incorrect or that I should make do with the inferior product that was delivered. They were very quick to address the issue and resolve it, which allowed me to stay on schedule for my own project and proceed without any delays. Thank you A & B Asphalt and I will refer business your way without hesitation. Stephanie