Ron Albiero Heating & A/C Inc.

Not happy with this company and how they treat potential customers.

For anyone reading this post, I am doing you a favor - DO NOT CONTACT OR WORK WITH THIS BUSINESS!!! You will regret it, I promise you!!! In short, their customer service is awful and untimely! They are liars, rip you off and a complete waste of your time! They will NEVER get my business and I will make sure I notify everyone of my experience!!Below are the full details for your reference:My A/C broke on June 13th. Ron Albiero technician, Rick, came out the next day to identify our fan broke and it would cost approximately $700 to fix. Rick recommended we replace our A/C as the coolant will be obsolete as of next year. Then, he suggested we should also replace our furnace since it's older - we would save money in the long run, if we replaced both at the same time. We said we would think about it and requested quotes to replace both. He took some measurements, wrote down the model / serial numbers and said the office would contact me. The total amount of time he was at my house was no more than 25 minutes.I called Ron Albiero office 2 business days later asking for the status of the quote. They only quoted me for the A/C. I asked them to please give me a quote for both. They said they would call me back the next day. I didn't hear from them until June 24th (5 business days later). By then, I had 3 other HVAC businesses comes out and give me a FREE visit and proposal. I had an appointment for June 28th to get my new A/C and Furance installed by Schneiss Heating & Air Conditioning.Yesterday, 8/8, I recieved an invoice for $240.43 from Ron Albiero. Breakdown is below:1. Service call - $39.00 @ 1 quantity 2. Service 1 - $109/hr @ 1.75 quantity (Line item total was $190.75)3. Sales Tax - $10.68Balance due: $240.43I was very confused as I was previously informed I would not get charged for the service. I called Ron Alberio office to better understand why I was getting this outrageous bill.First, the person I was spoke to tried to tell me that if I went with them to replace my A/C, the service fee would have been waived. No one informed me this. Second, he said the full round trip, to leave their office --> time at my house --> back to their office, was 1 hour and 45 minutes. They charged me $109/hr for the entire time the technician was 'on the job'. It was impossible that the full round trip job was 1 hour and 45 minutes! Here is why.... The technician called my cell phone at 3:26 PM communicating he was on his way and left my house before 4:11 PM (I looked back at my call history to verify the times as I called my step-dad after he pulled out of the driveway to get his thoughts/ advance). Google maps shows the shortest route from their office to my house is 10 minutes, and longest route is 14 minutes. If you add 14 mins. + 25 mins. +14 mins = 53 minutes!!! Less than an hour!!! Why did I get charge for 1 hour and 45 minutes or even charged at all since the technician didn't do ANY service but just tell me it was broken?!?!Of course, I was not given a reasonable explanation. It was repeated, over and over again, that it's not unheard of that the time to drive to and from the office and the process/time it takes to diagnosis the problem and take measurements is about 1 hour and 45 minutes of work. Finally, I asked if there was anything they could do as I do not agree with the charges. I even suggested paying for the $39.00 Service Call and 1 hour of labor @ $109.00 - Total of $148.00. They would not compromise at all! It was as if they didn't want to work with me in hopes I would consider them for future business... it was very disappointing and frustrating!!

Of course it was the coldest day. I called because my furnace went out around 7 pm. They sent Andrew (i believe his name was) and he was wonderful. I would recommend him to anyone. Kind and wonderful at putting us at ease AND knew his stuff. Amazing. 1 hour after i called i had heat. And that included him getting to my house. THANK YOU ANDREW.

Very happy with the work. Arrived promptly and was very knowledgeable on fixing our problem. Thank you Andrew - you were a great help!