Horizon Solar Power - Operations

Nightmare from the start !, beware of this company.They are the nicest people when they are trying to get you to go solar.Once they got you forget it!List of just a few things they have done.1) promised solar installation that took an extra 4 months from original date.2) Did not bother telling us they switched financers, so I had no way to pay them for the first 4 months.Wich accumulated a bill as you can imagine.3) Set up a monitering account under the wrong adress, so all the reading of consumptipn and production was wrong4) At the end of the first year, we underproduced almost 5000 kwh's for the year. Resulting in a $743 bill from Edison. We were promised 7311 kwh we recieved only 2438 Kwh.5) I had to investigate this myself by comparing numbers from Edison! Had I not they would have never told me! (Likely happening to thousands)6) After reviewing my data they said they would only pay around 170.00 to make it right. (Several hundred dollars short)7) They give false dates for updates via phone/email that come and go everytime, with no notification. (Dont give a date if your not going to uphold it, people wait around expecting a call or email if you say you are going to do so on a certain day) And when you do get finally get ahold of them by calling several times for days/weeks, they say they were in meetings all day or out sick.BS! (Happend several times with the same person,as if they forgot they used that excuse in the past)8) The incentive came almost a year later, dont believe them when they say youll get one.You have to call and almost beg for it, for months.Plus theres a ton of unmentioned forms that need to be signed and sent back.Someone up top is skimming and people dont know the lesser.I will be contacting the media BBB and have already spoken to a lawer who will pursue my case,thats how serius these guys have messed up. Its in black and white that they broke the contract.All they had to do was make it right, instead they got greedy with the wrong one.Beware of this company

I have been getting sales call after sales call from this company numerous times now, to the affect of at least 10..... yes 10 times in one week! I have told them numerous times to stop calling me! Today I got yet another one and i told John i was not interested he got angry and hung up on me! I tried to call them back but they just keep hanging up on me! If your dumb enough to use such a terrible company then you will get you pay for! Horrible customer service, with an even more terrible ATTITUDE! I would not recommend this company to even my worst enemy. I hate to post this kind of stuff but really feel it needs to be put out there.. Decide for yourself, but for me there are too many solar companies to choose from, especially when you consider I'm not even a customer and they are trying to supposedly earn my business!

Great customer service. Very friendly and informative.