SunPower by Precis

**DO NOT USE Sunpower by Precis aka PRECIS SOLAR**20 of my 25 solar panels failed within the first 2 years. 80% failure rate. There was a fire sparked from their junction box on top of my roof. I was told from Precis that it was due to moisture buildup in their waterproof box which they had drilled a hole in for the moisture to drain. The only reason I knew the solar panels failed was due to a bill at the end of the period roll up from Southern California Edison for $2,341.98. Not expecting that bill as the previous year I had a positive amount and received ~$100 from SCE.I contacted Precis immediately where they found that 20 solar panels had not been working. When I purchased the solar panels AND MONITORING SYSTEM from Precis, it was not installed correctly and the system was not commissioned through Sunpower so I and they could not use the monitoring system which I paid for. I was told at time of purchase that Precis will monitor my system to make sure that if anything goes wrong, which it wouldn't, that they will fix the issue right away.I obviously escalated the issue to their V.P. Matt. I have called his office and left him notifications to call me back on 8 occasions in the previous month. I have only gotten a hold of him 1 time and that was because he actually picked up. He was extremely rude and accusatory to me. He stated that they do not monitor their clients systems, he does not know why my system was never commissioned so that I could monitor it, and I am told that it is MY FAULT for their faulty installation and failure of 80% of the panels. He told me to send him pictures of the electrical fire which I did within 10 min of the phone call. I have never heard from him since or had him call me back with my follow up phone calls to him. All I want is for them to cover the $2,341.98 bill from SCE due to Precis' failure to properly install my system. Nothing more nothing less.So I paid ~$36k for the system and get stuck with a bill from SCE for another $2,341.98 that all failed prior to it lasting 2 years.You can see from the pictures from what the tech removed from my roof of the electrical box (rust, oxidation, and electrical fire) that happened. Remember, this is less than 2 years old and a 'waterproof box' that builds moisture in which they drill a hole in for it to drain. You can also see the Tech putting his legs on the actual fragile solar panels as he worked at fixing the box. Did he break some of the solar cells? Who knows.This still has not been resolved.

Precis was an excellent company to work with. Our panels have been up for 5 years now and they are still going strong. For solar owners that see a decrease in power, I would highly recommend cleaning your panels at least a few times per year. Our family has noticed our output increase after each cleaning.

I looked you up online to attempt to deal with a solar issue and your website says open Saturday from 10am to 2pm... I drove from Lake Elsinore and nobody here... I call and recording says closed wknds...somebody is very incompetent

I work in the Engineering Department, working on solar plans, permitting, and quality assurance. This is a wonderful place to work, the whole team is family, and by far the best place I've ever had the pleasure of being employed. Friendly staff in all departments. I have very much enjoyed the past 4 years and look forward to a productive future with this team!

I was very happy with our service from Precis. The longest, 'hardest' part was just figuring out what we wanted and needed. They made sure to get us the best rate for financing and that part was not stress. Once financing was approved, the team came to install and was done in a day while I was at work. I had some questions and aesthetic concerns when I got home and a worker was out the next day to fix something to make it look a little nicer and to answer my questions. I have not needed anything more from the company since. I am very impressed and glad I made the choice to go for it!