Bestway Mechanical

We had our solar installed back in late 2014 and early 2015 and it has never worked right it has going off line at lease twice a year if not more. The last few times I had to call Sun Power and they walked through on how to reset it Sun Power sent someone out the first of this month to work on it It was kind of working and when they left it wasn't working at all 2 week later they sent someone out to work on it. I don't think he new what he was doing because ever question I asked he could not answer me. He did get it working after many phone calls and replacing parts. When he got ready to leave I asked if there where any guarantee all he could say it is running now. They other day I got a call and was told they where going to replace the invertor under warrantee and they wanted to know if we where going to be home and I said yes. No one has showed up. I have not received any solar credit on my utility bill. The only credit I have gotten is on my taxies I was told that it would pay for it self it has come no where near. Ever time I ask a the tell me they will get back to me but they don't

Our system was installed for $20k, and has never worked. When we asked Bestway to make it work, they told us it was simply that we didn't understand what cold was or what it was like living in the mountains. Been here 16 years btw. Had to hire another company to fix the boiler they barely installed and still trying to figure out how to make the solar function at all so many years later. I highly recommend not going with this company.

We purchased solar panels as well as a new furnace and now need service on our thermostat. I have called 15 times to no avail. I even talked with Brian the manager as well as office staff being assured they would get back to me for our problem. Still waiting, now over 2 months. We are sorely disappointed.

Currently not happy with their service. I know its the last year for the $15K tax credit but I need my existing system repaired. Been down almost two weeks. Come on guys!