Panhandle Pools, Inc.

Just called to get a quote and while they couldnt help me they were super helpful with referrals! Highly recommend!!!

Great guys to deal with, lots of pool knowledge

We hired this company to replace the liner in our pool in Santa Rosa Beach in the fall of 2016. Ross came out and gave us a very completive quote and said, 'it's going to look like new again'. Well, need-less-to say, it doesn't, and never will as long as these clowns our doing the job. The liner lock was put in in pieces and sticks out in many places and the liner itself is coming down in one place right from the start. Despite our complains about this they simply would just blow us off and never address the issues. The biggest problem though and the one I'm filling a complaint with the State of Florida Department of Professional Regulations with is the LEAKS!! From day one, our pool has leaked. Panhandle Pools came out once to address the issue and our complain. They found a leak in the pool light and assured us it was fixed. A few days later the pool was still leaking so we called them again. This time they said that they were just to busy and would not be able to get to us for at least 2 months. They gave us the number to a few other companies and just abandoned us with a leaky pool. After calling them for a week straight and getting the same run around we finally did call another Company. They said the pool was still leaking around the the pool light and after a few visits and $300 claimed it as fixed. It wasn't, and it took our handy man to get into pool and plug the leak in the light with a water proof putty before the leak around the light was fixed. But the pool continued to leak reaching a apex about 2 months ago. We were loosing about an inch a day at this point. So after a numerous calls to Panhandle Pools and being told everything from we were beyond their 30-60 day warranty to they were 2 to 3 months backed up we called Hydro Scout pool leak detection company. They found the 2nd leak that has been plaguing us from the start in about 5 minutes. It was in the steps as a result of incompetent installation by Panhandle Pools. Apparent during installation they failed to secure the liner to the steps correctly, leaving a flap that was causing the leak. Of course, I called Panhandle Pools immediately and once again got the runaround and your past your warrant and we are just to busy to come and look at the problem. Ross sent me again, a list of OTHER companies to come fix a problem that's been going on since the pool was installed. Well, after 2 weeks of getting no where with these clowns, I finally went down to a real pool company, Aqua Pools on Beal. They were behind some too but managed to get us on the schedule in 2/3 weeks. Their tech, Paul, came out and within 30 minutes fixed the problem for around $100. It required a rather large patch which he glued in and then installed it under the step rim and screwed the whole thing down like it was suppose to be from the start. Now the pool does not leak for the first time in 2 years since Panhandle Pools installed the liner. To say that Panhandle Pools is rude is an understatement and one the State does not address in a complaint to them. Panhandle Pool is rude but beyond that they are INCOMPETENT, FRAUDULENT AND WILL ABANDON it's customers in a heartbeat. They've done it us and to others and will continue to do so unless they are stopped. And I'm going to do all I can to stop them by posting this on yelp and google and filing a complaint with the State against Ross's Pool Contracting license for Incompetent, Fraud and Abandonment. I encourage all other people who have have the same problem with Ross and Panhandle Pools to do the same. And if you are seriously looking for a Competent Pool Company keep on looking because Panhandle Pools is not the one for you. Check with Aqua Pools. They did me right even when it wasn't their problem and finally stopped the leak!!! Sincerely, JOSEPH M. BAZARTE OD