Atlantic Key Energy

I installed the solar panels 2 years ago... I had to battle at the beginning because I was paying for the solar panels and Duke energy... a few months after the panels were install AKD took responsibility and reimbursed for many months the gap between what was being produced vs consumed. AKD stopped the reimbursement early this year and I am tired of going back and forth so I gave up... now the last few months I had to pay for my solar panels and to duke bill for duke makes not sense when I have the solar panels! I feel there was a miscalculation when the panels were installed and now I have to pay the price for the error... the sales person pictures everything so perfect but it hasn't been perfect at all. I guess I will be an unhappy customer.. I regret this decision of going solar... I am paying even more than what I was paying without the solar panels =/ very very frustrated

Amazing company 10/10 recommend

Do not trust AKE ! My panels were installed on 9/23/21. There are unexpected bars going across my roof and I was not asked permission to do this. Prior to installation an AKE inspector came out to make sure they had adequate access through the attic. A diagram of how my roof would look like was drawn and there was not any bars on the diagram. Also the racks holding the panels look big, bulky and dingy! I was told the panels that AKE install have a very slim and sleek design but this is not what I got! There is a lot of hardware standing out on the FRONT of my roof and it looks very tacky! I would have never expected this at the price of $40,000. I complained to the project manager 3 or 4 times, then finally the original installers came out and stated they could move some of the bars to attic but do not have enough access to move all of them. I asked if the can change out the racks or height of the racks and was told they could not change them. None of the other homes in the area have panels that have a big and bulky appearance like my home. I have called and complained many times. The project manager continually states she will contact the regional manager to see what can be done, but the regional manager never responds. This should have never happen to anyone!!! Carol Wayman

Had solar panels put on my house on the 15th of this month as of today I still not have any solar production. l call them any times they kept telling me to take days for the panels to power up not true. So I would be very cautious of their service a give them with two because not the installation people were great very friendly and good, but the office staff horrible don't care so that's why I gave them two would not go with them ever again for any future panels.

Had solar panels put on my house on the 15th of this month as of today I still not have any solar production. l call them any times they kept telling me to take days for the panels to power up not true. So I would be very cautious of their service a give them with two because not the installation people were great very friendly and good, but the office staff horrible don't care so that's why I gave them two would not go with them ever again for any future panels.