Hannah Solar

We signed up for a residential solar install at my Acworth home and our Tennessee cabin. Matt was the salesman. Nate was our project manager. It was supposed to be installed Feb 16. When that date came and went with no call or email, I called Nate and got no response. Concerned about missing this start date, I also contacted the President of Hannah, Peter Marte. He apologized and assured me it would be installed April 1. When April 1 came around, again with no call, email or text message from anyone at Hannah I was very disappointed. I called Peter again, and he apologize and said they got a bunch of Tesla Powerwalls that had to be installed. He said they didn't even have all the materials necessary to do our PV install. At this point I had lost all confidence that our PV install would be completed and asked for a refund. it has now been two weeks since that conversation with Peter and he won't return my phone calls. I still have not received the deposit. I would not recommend Hannah Solar and plan to pursue legal action to get my deposit refunded. Update: 6 months later and no communication from Hannah Solar. They have filed bankruptcy.

DO NOT DEAL WITH THIS COMPANY. They acquired Worry Free Power, a company that installs and services Backup Generators. The generator never comes on when the power goes off. They come to service it periodically, get paid for it, but the generator never works. After our last black out on Friday due to bad weather we called their emergency number and were told the technicians were overbooked for emergencies. First of all, if you service the equipments properly you shouldn't be running around fixing them during a storm. We were without power until the day after, and we had to throw away everything from the freezers. They didn't even have the decency to send a technician after the emergency was gone. After I brought another company in to figure out what the issues with the generator was we found out that it had never been properly serviced or maintained. The water pump had been lose for a while leaking coolant, a sensor made out of brass that should have been changed years ago was still there (technicians from Hannah Solar told us there were issue with that sensor but never changed it), to make it worst they were over just couple weeks ago. Meanwhile they got regularly paid, they have actually been already paid to do the maintenance service for the whole 2020. After 20 phone calls one of the lady on the other side told me the owner of the company would have called me back to get my refund. Days have gone by and never heard from them. Not even the dignity to call back or send a technician to fix the issue. STAY AWAY FROM THEM.

Professional conduct, friendly customer service and the patience to explain how solar panels and batteries work to a lay person these are the qualities that makes this customer happy. On a personal note, I like to look at the power flow on the app at least once a day. It makes me smile.

I signed up for a preventative maintenance agreement, but they did not come out the second time to complete the work. They also did not change the original factory oil after 4 years. This company is a scam and charges for services that are not completed. They also incorrectly hooked up the generator and it was against code. Stay far away!!

In early September 2017, I paid a $4,500 deposit to Hannah Solar for a 22kw Generac Generator + installation with the promise from their sales rep that even though they were busy, it would be installed in 'about a month.' The generator price was $4500 with professional installation costing an additional $4500 to be paid after installation. I knew this was high but they appeared to be professional. Far from the case. Instead of one month, the generator took FIVE months to be installed, voiding a promotion that Generac was offering at the time valued at $795 and creating months of confusion and spotty communication. Hannah also scheduled GaPower to disconnect power to our house on an agreed upon day. We hired child care and took time off from work (house with newborn and no power in January is not good). When I called Hannah and the electrician as Ga Power trucks and employees waited in my street, the Hannah electrician simply said 'Oh, I didn't know that was today.' This caused us to have to repeat the process a month later, again adding financial costs, time off and child care. We also experienced several power outages during the time the Generac was supposed to be installed, causing us to seek accommodations elsewhere, again, we had a newborn at the time. When the Generac was finally installed in February, the electrician simply left without a word. Hannah literally showed ZERO interest in even explaining to me, the customer, how to use this intimidating piece of expensive machinery! Sadly, I learned how to use my Generac from Youtube videos. Again, the additional $4500 owed was for 'professional installation.' Hannah was absolutely disorganized, unprepared and inexperienced at the process. When they finally contacted me in June, they were only interested in collecting money. This was the FIRST contact by Hannah Solar, my professional installer, since weeks BEFORE the Generac was installed. I explained how unhappy I was with the absolutely unprofessional installation I had experienced in the months before, and they said they would discount the bill. They discounted it by less than $100, even though I had lost thousands in wages, child care, alternate accommodations and expired warranty promotions that I can never recoup. What a joke. Hannah Solar is now very interested in contacting me, not to help remedy the atrocious job they did- but simply to collect their money. Go elsewhere for this kind of work, these guys are amateurs.