Georgia Power

Our power went out at 8PM tonight and they had the audacity to tell us that they wont be doing anything until 6AM! So much for our customers are our priority.

I have never been spoken to so poorly by any company in my entire life. Its really sad that just because this is the only power company that they feel the need to talk to people so bad. I am still a paying customer, regardless and do not deserve to be treated like Im an idiot.

When I first set up my account I was specifically asked if I wanted to set up autopay, to which I replied yes and gave my banking information. Imagine my delight when I get a past due bill of nearly $600. I again call and am told you can only set up autopay online. Frustrated, but ok. Let me go ahead and pay my bill... get transferred, give my debit card information to pay the full amount... fast forward another few weeks and my electricity has been disconnected and the bill is now over $900. I pay online this time since clearly their employees are mentally incompetent. I call again to 1.complain obviously and 2.to see when my electricity is going to be reconnected.I get told sometime the next day... its 100 degrees outside and my son has asthma. OH and all of a sudden, they dont do payments over the phone, I would have had to go through the bill matrix.. BS Man I wish there was another option for electricity. But since there isnt, they dont have to provide any type of competent service...

Last month our bill was $130 for 1,071kWh...this month it's $212 for 1,427kWh. That means my bill went up $82 for 356kWh. Looks to me like there is some price gouging during a Pandemic when people are unable to work! My bills do not show a price per kWh that you're charging. Every electric company I've ever had has shown the price per kWh on the bill.

06/01/20 (14:00) While navigating numerous automated messages and selections, my call to customer service was disconnected 3 times. When I reached an agent and manager they were both unhelpful. They insisted that I had to pay a $30 'account ESTABLISHMENT charge' on each of my 2 accounts in order to DISCONNECT service when I sold the property. This is apparently because I had a landlord agreement in place and called them to cancel service instead of notifying them in writing. I was NOT told this when I set up the landlord accounts or when I called to cancel my accounts. The new home owner payed a fee to ESTABLISH service. Manager Tammy (ext 33343) refused to explain those charges or credit/cancel the $60 in BS fees. She referred me to their online 'customer agreement'.