Home Services at The Home Depot

I am a faithful Home Depot customer and my fiance recently had knee surgery. I phoned ahead to Store #1916 in Downers Grove to make certain the store offered motorized scooters for her to use while we shopped. The customer service gentleman assured me they were available. My fiance and I drove to the store where I asked a young man about getting an electric shopping scooter. We walked over to the location of four units. The employee was unfamiliar with the scooters and their condition, and appeared to have no interest in helping us. After examination, he indicated three of the units were not charged and unusable. The fourth had a partial charge and he assured us it would be adequate to get her around while we completed our shopping. Long story short, the unit lost all its charge before we completed our shopping and in spite of being 70 years old I pushed my fiance to the checkout lanes while the female cashier and two male employees watched. One of the male employees was the same young man who gave us the scooter originally. My fiance ended up walking the remaining distance on her knee that recently had surgery. Would have been nice if any employee had offered to help us or get us a different electric scooter. Please keep your electric shopping carts charged and train someone who cares to monitor the carts condition.

Got what we wanted

Do not get sold on the install services. They do not back up what they sell and then they blame the contractor for the problems. $175 wasted.

Excellent service and very helpful and knowledgeable employees.

I rate highly because of the rental department and the skill level found there. A repair was needed and performed. This is my best way to express my gratitude.