Roof Diagnostics Solar

I have been dealing with this company for almost two years now and have had nothing but one bad customer experience after the next. I made the mistake of signing up at their booth in Home Depot and have been paying for it ever since. It all began with signing up in October and being told that my system should be installed and running by May just in time for peak production season. After I signed all the paper work I never heard anything back. Finally last July I contacted them and after Several attempts managed to speak with someone who informed me that my project had gotten 'Lost'. They expressed their deepest regrets and apologies and told me I would be fast tracked as a VIP account. Which apparently meant another 5 months of waiting. So I finally did end up with Solar Panels in December 14 months after I had originally signed up. Fast forward 2 months to February and I have water damage all over my living room ceiling. After I contacted them they were very prompt about sending out someone to take pictures and then a few weeks later another person showed up to take pictures. Fast forward a few more Months to July and no one ever came back to actually fix the problem. After an email and multiple phone calls I have been told that nothing was done after the pictures were taken and that they in fact never actually did anything with the pictures so they are now going to need to send someone out a third time to take pictures. So while I would say that Solar panels are a worthwhile endeavor do not use NRG. I recommend to all my friends that they use any company they can find but them.

Solar is an awesome idea...just not with Roof Diagnostics Solar. I signed-up in June 2013 and panels were installed in February 2014. One one at this company returns your phone calls, They damaged my roof, and now for the past 22 days I've been waiting for an inspection. I truly regret doing business with this company.

Jr.