French Broad Electric Membership Corporation

Every experience I have had with the employees of FBEMC has been positive. They are kind, patient, and willing to answer my questions - true customer service in a time when it is lacking in many industries.

We bought a new Farm and had an issue with an existing power pole which was was stopping us from being able to expand our driveway. I contacted French Broad and was greeted by a female staffer who was kind and polite and redirected by call to service. I then spoke to another very nice person in Service who offered to send our a person SAME DAY! I was contacted and missed my chance due to connectivity issues with my mobile phone point of contact. I did not even need to call back to schedule I received a call from Brent who offered to swing by the following morning and 30 minutes later Brent was up at the property with a smile when he greeted me. Although the reason for the visit was to try and have the pole relocated we also had other questions about power on the farm. Brent took his time with me and was willing to spend some time offering answers to our questions and provided several options for us to consider.We appreciate having the opportunity to work with Brent and he went so far as to offer me to continue to work with him when we decided to make a move. He is very knowledgeable and friendly and the visit gave us a chance to make a decision which would be best for us.I thank you Brent for offering great service and I applaud French Broad for continuing to out perform and be so accommodating. We appreciate all staff we have ever encountered on the phone and in the office and on site a great bunch of people who go far an beyond to offer the best service I have ever encountered by a power company!Kind Regards,Glenn & Donna

They are always very helpful and responsive.

We shopped for mini-split heating/cooling air systems and got estimates from $3,000 to $10,000 to replace old window units. Some told us to expect 3 days to install 2 units. We decided on FBEMC and were not disappointed. Their independent 3 man crew efficiently installed both units, cleaned up and were gone in less than a day for much less than the maximum estimate we received from others. Very pleased...Great job !