Yale Electric Supply Co.

Okay your not even allowed in the lighting showroom without a appointment. I called and said on vacation till next week. I drove down the road to the Lighting Gallery at chelsea square and bought lights.

I had a very disappointing experience with Yale Lighting in Lancaster. I visited the store in December, but they did not have what I was looking for on display. Rebecca helped me review some items I had selected online, but I left without making a purchase. Weeks later, I called and placed an order over the phone. I never got a receipt, but later signed for them in the Wyomissing location. Once I got them home, I was disappointed that they were not what I had envisioned. I returned the items to the store, and only found out that there was a 25% restocking fee when I got a credit on my card that didn't equal the purchase amount! (Two of the boxes were not even opened) This was never mentioned to me in all my interactions with the staff, nor was I offered a store credit as an alternative. This seems very short sighted in this age of online buying and competition. I will never purchase from Yale again!

We came for hard to find electrical parts, nobody in town had them. We came to Yale as a recommendation, a guy at the counter named Efrain got it right away and made me feel valued as a customer. Poor guy is doing the job of 20 people, they are always quite busy.