Vivint Solar

My solar panels were installed yesterday. The installation crew was prompt, polite, and very professional. Can't wait to reap the $avings and help the environment! !

The crew was punctual and polite. They did the install efficiently and cleaned up after themselves. All in all it was a pleasant experience.

We had a service rep come to our door today. My husband told him we were not interested at this time and the rep got belligerent with my husband. The conversation went as follows: My husband: 'We are not interested in solar at this time. Signing a 20 year contract to pay for it isn't appealing' and Rep response was, 'That's fine, not everyone wants to be a millionaire.' My husband called him out on the snide remark and the rep called my husband a few names. Not respectful or professional.

The Installation and Remove/Reinstall team is SLOW and unprofessional. After we purchased, it was 30 days to installation. But once installed, it didn't work. I had to wait another 30 days for another guy to come out and fix it, but then he had to reschedule for two months out! By that time, I was making payments on a system that was non-functioning!Now, I need to fix my roof and my husband and I have been informed it's going to be 30 days before someone can come out here once we schedule it. We have spent a combined time of 5 hours so far on hold waiting to talk to someone in Remove/Reinstall to get them out here to remove our panels so we can fix our leaky roof.

My panels have been on my roof for two months and they are still not functioning. I keep being told 30 day from this and 30 day from this, but two months later and I still dont have working panels and now Im paying my loan payments and my power bill. I was told this would not happen. I was told after installation it would be a maximum of 30 days before Rocky Mountain would come and install my new meter. After 30 days still nothing and then all the sudden they need my signature on something before Rocky Mountain will come out. Why wasnt this sent after the panels were installed?? I then it took a week for them to send the stupid document to sign!! After that I was told another 30 days before Rocky Mountain would be our. Now a month later I havent heard anything and no one is responding to my emails. I also have Vivint home security and I will be canceling when my contract is up next year. This is ridiculous!