Lone Star Solar Screens

PHENOMENAL company! As a roofing contractor I use his guys all the time! Ive never had a problem with customer service. Please swing by and pick up the screens, drop them off, and have always handled their own mistakes promptly and without charge. Theyre extremely fast and easy to deal with. I dont usually write reviews but Im really thankful for these guys.

Horrible experience. Jim was rude and dismissive of our complaint. Lonestar originally called to confirm our installation and I requested that they knock/ring door bell because I did not feel comfortable leaving the gate unlocked all day since they could not provide me a window for installation. Waited all day and no one came to the door. Jim said the installers knocked on the door after realizing the gates were locked. I told Jim that I have NEST cameras around my house and at my front door, which showed the installers checking the gates and then leaving, after I requested for a knock/door bell ring. Then Jim claimed the installers called me, which I quickly told him they did not and I had already checked my call history. Instead of appropriately apologizing for the confusion and quickly getting me back on the schedule, Jim proceeded to tell me that he isnt gonna call his guys a liar and didnt seem to care about keeping my business by saying, Look if you dont want the screens then just tell me because I have customers I am dealing with. I requested to speak with the owner since I thought he/she might be more interested about how Lonestar is handling business and representing it. Jim refused to let me speak to the owner or provide their name to me. He then continued to horribly represent the company by telling me I could call one of the service guys who actually went to my house a liar myself, then gave the phone to some Eric guy. Of course I didnt entertain all that past this point. Phone call log = no missed call, NEST cameras = no one came to my door. Manager of a company = stands behind his lying team and in return calls the customer a liar. Those are the facts and Jim lost our business. If you are the owner of this company, you might need to address this. Zero stars if I could.

We had our solar screens installed last fall and we have notice the energy saving right away. I liked how quick they came to give me an estimate and the turnaround to come back to install. It was less than 10 days from beginning to end. I have recommended them to my family and friends.

Great service. Each time I ordered they beat expected turn around time. Special Thanks to the staff at Lone Star Solar Screens.

Do not use this company as they are unprofessional and rude. I ordered screens for our business last week and was told they would be ready by Tuesday. I called on Wednesday to check on the status and they had misplaced my order and had not started, no big deal since they could make them quick. But while on the phone I was told I was wrong with my measurements even though they had come out to measure and I already had their bid sent to me and nothing was said then. I was frustrated with them as they seemed to pass the blame on me rather than accepting their responsibility. I told them I would call them back and hung up. Jim later called me and asked me if I wanted to put the order in and when I said I would call him back he hung up! Rude! So unprofessional!! I called back the next day to ask for someone elses help- I did not and was not going to work with Jim Berner as he was rude. They said they found my order and they could have it ready the next day, great. When I asked for Jims supervisor I was put on hold and when I asked who was in charge I was told they couldnt give out that information. Jim then got on the phone and said he would not be placing my order and it wasnt any of my business who was his boss - he was his own boss. Needless to say I have called all our other properties and we will make sure we end all of our business ties with Lonestar Solar Screens. I see by looking at all the reviews that they seem to be pretty targeted on who gets better treatment. I wouldnt recommend them at all! We will not use them again and I ask that you take your business elsewhere where they actually treat their customers with dignity.